.::FAQ » Ultimate Jewelry Designs::.

• Is it safe to purchase directly from ultimatejewelrydesigns.com?
• Is it safe to receive my order in the mail?
• How do I know the GIA diamond I purchased is the one I will receive?
• Can I view my diamond before it is set?
• Can you ship to an address other than my billing address?
• What are the advantages of purchasing from ultimatejewelrydesigns.com rather than from my local jewelry store?
• What if you don't have the diamond or setting I am looking for at ultimatejewelrydesigns.com?
• What is your policy on conflict diamonds?
• Does Ultimate Jewelry Designs sell "enhanced" or "treated" diamonds?
• Are all your ring styles listed online?
• Can you design a custom ring for me?
• Can you laser-inscribe my diamond?
• Is engraving available on my rings?
• What if the ring I order doesn't fit?
• What are the advantage and disadvantages of white gold versus platinum?
• How can I pay for the purchase?
• Do you charge sales tax?
• How do you ship, and how quickly? Are you able to deliver on a Saturday or Sunday?
• Do you ship internationally?
• Can I return my purchase if I am not satisfied?
• How do I ship back to you?
• What if I want to return my ring but no longer have the GIA report?
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Is it safe to purchase directly from ultimatejewelrydesigns.com?

Yes. The differences between ultimatejewelrydesigns.com and other on-line stores is that we are not just a cyber store, we are physically located at the heart of the global diamond center, i.e. the world-famous New York City Diamond District. We have specialized in loose GIA diamonds and designing high-end diamond jewelry since 1959. For your peace of mind and to ensure a risk-free shopping experience, ultimatejewelrydesigns.com is protected with Secure Socket Layer data encryption techniques.

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Is it safe to receive my order in the mail?

Yes. All of our shipments are prepared in accordance to a strict jewelry shipping and packaging standard. All shipments are insured for the full value. You have absolutely no obligation until the package is signed for and received. In the very unlikely event that the package is lost or stolen, ultimatejewelrydesigns.com will provide a replacement or a full refund.

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How do I know the GIA diamond I purchased is the one I will receive?

Your package will arrive with the following items: 1) The jewelry piece set with the GIA diamond of your choice; 2) the original GIA report; 3) the invoice; 4) an Ultimate Jewelry Designs Appraisal signed by one of our professional diamond experts. The appraisal, which is free of charge, is for insurance purposes, and will contain the following information: 1) A description of the item purchased; 2) the detailed specifications of the jewelry; 3) the approximate retail replacement market value. Upon receipt of your package, we recommend that you have your purchase appraised by an independent licensed gemologist. If the GIA diamond you purchased does not match with the GIA report, simply return the item in its original form within 30 days for a full refund.

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Can I view my diamond before it is set?

Ultimate Jewelry Designs is confident that you will be delighted with your purchase after your stone is placed in its special setting. Our current policy does not allow us to send stones out to be viewed before they are set.

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Can you ship to an address other than my billing address?

Yes. However, we do require authorization so that the fraudulent usage of credit cards can be avoided. We realize that this policy may be slightly inconvenient, but it enables us to provide you with the best possible service. Therefore, shipments made to an address other than your billing address must be verified with your credit card company. Please contact your credit card company and provide them with the shipping address in advance to expedite the shipping process.

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What are the advantages of purchasing from ultimatejewelrydesigns.com rather than from my local jewelry store?

Ultimate Jewelry Designs is primarily a high-end diamond and diamond jewelry wholesaler. Because of our reputable track record and timeless diamond jewelry selections, we not only sell to private customers but have established relationships with a handful of diamond jewelry stores nationwide. Our location in New York City's Diamond District and our high volume of business mean that we are able to source the best valued diamonds and the exquisitest professional workmanship at the most competitive price for you.

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What if you don't have the diamond or setting I am looking for at ultimatejewelrydesigns.com?

Because our online store is brand new, we have yet to post our entire inventory. If you do not find what you are looking for on the site, please contact us and we will be happy to help you find the perfect gem. You can contact us at sales@UltimateJewelryDesigns.com or (866)543-6688/(646)366-9310.

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What is your policy on conflict diamonds?

Ultimate Jewelry Designs is in strict compliance with the United Nations Kimberly Process, which ensures that conflict diamonds cannot come into the United States. The diamonds we sell have been purchased from legitimate sources that are not involved in funding conflict diamonds and that are in compliance with the United Nations resolutions. Ultimate Jewelry Designs hereby guarantees that all of our diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the suppliers of these diamonds.

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Does Ultimate Jewelry Designs sell "enhanced" or "treated" diamonds?

No. Ultimate Jewelry Designs specializes in high-end diamonds. Our quality standards does not allow us to sell any diamonds that have undergone any processes such as laser drilling, fracture filling, or color/clarity enhancing. Our diamonds are 100% natural. It is illegal to sell these diamonds without full disclosure.

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Are all your ring styles or loose diamonds listed online?

We have many items not available online. If you can't find a particular style or diamond, please contact us at sales@ultimatejewelrydesigns.com or (866)543-6688/(646)366-5310. We will help source or create the exact piece that you want. No job is too small or too big!

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Can you design a custom ring for me?

Yes. Ultimate Jewelry Designs is committed to creating the Ultimate ring to suit your taste. We welcome your involvement in creating your own ring. Please contact us at sales@ultimatejewelrydesigns.com or (866)543-6688/(646)366-9310, and a friendly diamond and jewelry specialist will be happy to help you with whatever you need.

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Can you laser-inscribe my diamond?

Some of the diamonds in our inventory may be laser inscribed, and we would be happy to send your diamond to the Gemological Institute of America (GIA) for this process. The diamond must be recertified after it has been laser-inscribed. Please contact us at sales@ultimatejewelrydesigns.com or (866)543-6688/(646)366-9310 to speak with a Diamond Consultant. This process usually takes 10 business days and requires an additional fee of $100.

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Is engraving available on my rings?

Ultimate Jewelry Designs will be happy to arrange for your rings to be engraved for a small fee. Please contact us at sales@UltimateJewelryDesigns.com or (866)543-6688/(646)366-9310.

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What if the ring I order doesn't fit?

We offer free ring resizing within 90 days of the original shipment date. Most rings can be resized within 4 business days. Depending on the size discrepancy, some rings may take approximately 8-10 business days to adjust.

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What are the advantage and disadvantages of white gold versus platinum?

Platinum is generally more expensive than white gold. It is more durable and stronger than white gold. It also does not wear out as quickly as white gold, however platinum will actually bend and scratch a bit easier. Platinum will keep its steely white color forever, where white gold will tend to change its original color bit. It turns yellow. On the other hand platinum will eventually have more of a matte finish whereas white gold stays shinier.

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How can I pay for the purchase?

We accept Visa, MasterCard, Discover, American Express, wire transfers, personal checks, cashier’s checks, and Wells Fargo Finance (this option is for in-house customers only). All payments are subject to funds clearance prior to delivery.

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Do you charge sales tax?

All orders shipped within the State of New York will be subject to New York sales tax.

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How do you ship, and how quickly? Are you able to deliver on a Saturday or Sunday?

Ultimate Jewelry Designs offers free shipping for all stock items that do not require setting or alteration. Orders placed on line by 3 p.m. Eastern Standard Time from Monday to Thursday will be shipped the same day via Fedex Priority Overnight and be fully insured. Free shipping includes handling and insurance within the 48 continental U.S. states (no P.O. Box, A.P.O. or F.P.O. addresses).

Please note that we require signature upon delivery, regardless of any existing signature waivers you may have with Fedex or UPS.

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Do you ship internationally?

Yes. We ship to most countries, however please e-mail us at sale@ultimatejewelrydesigns.com to confirm your location and to get shipping rates. Additionally, please note that you are responsible for any import duty/tax and VAT, which we will verify with a local customs official. You must pay for any import charges to customs upon arrival of the package, or it will not be released.

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Can I return my purchase if I am not satisfied?

If you are not satisfied with your purchase, a full refund can be issued for any stock items returned within 30 days, in its original condition. Please contact us at sales@ultimatejewelrydesigns.com or (866)543-6688/(646)366-5310. Once we receive a returned item and it is accepted, your refund will be processed within a couple of days. Custom Orders and modified or altered items are not refundable. However, we do guarantee the quality of our custom work, and you may send back any customized item within 30 days for improvements if needed. Returned merchandise should be shipped via U.S. Postal Service, registered and fully insured. Please address the package as follows:

Ultimate Designs (do not mention diamond or jewelry anywhere on the package)
19 West 47th Street
Ground Floor
New York, NY 10036

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How do I ship back to you?

Use only U.S. Post Office Registered Mail with insurance when returning an item. This is the safest method. It is not overnight, and usually takes 2-4 business days.

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What if I want to return my ring but no longer have the GIA report?

The original GIA reports cannot be replaced. However, if you lose the original GIA report, we may request a duplicate from GIA at your expense. Returns without the the original GIA report will incur a replacement fee of $200 per report.

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